Account Management
Client success and the continued development of strong relationships is fundamental to all B2B companies, and Ultimate Asset has built an enviable reputation in sourcing both highly technical accounts teams, but also commercial driven support specialists that will ensure not only the success of every deal and partnership, but also drive continued cross-selling and up-selling of new and diverse products and services.
We have placed individuals from junior to top level, and built entire Account Management & Customer Success teams in clients that include:
DSP
SSP
DMP
Media Agencies
Adtech Vendors
Jobs in Account Management
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International Sales Manager
Singapore
Ultimate Asset is working with a leading technology media company focusing mainly on media, marketing, and data services. With a wide range of product and services, they provide quality content and information to help audiences around the world make the best technology purchasing decisions!With a growing team in place, they are now on the lookout for an exceptional International Sales Director to drive revenue growth covering their integrated solutions and propositions such as content, digital, data and demand generation to clients direct in Asia.The role will also give you the opportunity to be involved in developing commercial strategy and identifying opportunities to further boost revenue and overall business and product growth within the company. A modern and progressive management team will ensure success is focused on client and staff success.Responsibilities: Grow digital media and services revenue by generating new business, working on in-bound leads and grow existing accounts within the regionConduct thought-leadership presentationsIdentify and close strategic up-selling opportunities by understanding core client business needs Requirements: 3 to 5 years of business development or sales experience in a B2B environment within the media and marketing industryProven stellar record of achieving sales targets and objectivesA strong network of connections with direct clients across Asia regionStrong understanding of the media landscape and a strong interest in technology If you have what it takes like the above-mentioned and would like to find out more about this exciting opportunity, go ahead and click apply now!
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Commercial Director
Yangon Region
My client is a leading digital marketing platform based out of Yangon, Myanmar, who helps drive results for both agencies and brands.They're currently looking for a Commercial Director to drive both direct and agency relationships, new and existing. This role will directly manage their current sales team, and report into the CEO. This is a unique and fun opportunity for anyone based anywhere in APAC, who's looking to bring their digital and sales expertise into a new market, and experiencing an exciting, brand-new up and coming market!ResponsibilitiesBuild and maintain active relationships with stakeholders across mid-senior to senior levelsDevelop a strategic plan to achieve and exceed revenue targetsBe an advisor to clients across social media, programmatic, influencers, mobile and other digital marketing channelsManage and grow the sales team, looking after the team's revenue targetsMake recommendations around new tech products for partnerships, investment or developmentsReporting into senior management and ownership of P&LRequirementsExperience in digital marketingAgency contacts across the regionProven sales track recordEnthusiasm in trying out and succeeding in a new market!
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Partnership Manager, APAC
Singapore
A rising MarTech company in hypergrowth mode with footprints across 20 cities. With cutting-edge AI technology and strong product innovation powering their platform, they work with some of the largest retail, travel and automotive brands out there. Their technology enables marketers to drive personalised integrations and unify data from web, mobile apps, mobile web and ad channels to meet their marketing objectives. They are currently seeking a Partnership Manager to be part of their Business Development team here in Singapore with the objective to growing their partner network with digital agencies and consultancies across APAC.Responsibilities: Generate new business leads for the Partnership team across all officesCreate strategies and plans to ensure agency-wide adoptionDevelop go-to-market plans for different markets in APAC, drive expansion opportunities and grow portfolio of partnersBuild partner digital optimisation practice, present and negotiate terms, and partner programme Key requirements: Minimum 3 – 5 years of business development or sales experience with partner or agency developmentStrong understanding of SaaS business modelExperience working with digital agencies and professional services consultanciesDemonstrate success managing executive relationships with clients and partnersTarget driven and proven self-starter with ability to deliver on targetsExcellent interpersonal skills and ability to work cross-functionally with sales, marketing and partner success team
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Sales Manager
Singapore
A rising MarTech company in hypergrowth mode with footprints across 20 cities. With cutting-edge AI technology and strong product innovation powering their platform, they work with some of the largest retail, travel and automotive brands out there. Their technology enables marketers to drive personalised integrations and unify data from web, mobile apps, mobile web and ad channels to meet their marketing objectives. They are currently seeking a Sales Manager to be part of their Business Development team here in Singapore with the objective to driving revenue and growth with brands direct on an enterprise level.Responsibilities: Overseeing APAC market, you will have responsibility for managing sales and achieve growth with the company’s product with brands direct, focusing on an etnerprise levelDevelop new sales initiative, strategies and programs with clients across various sectors (e.g. eCommerce, automotive and travel)Ensure a consistent, strong sales pipeline and maintain a healthy prospect listEffectively communicate the value proposition through proposals and presentationsBe on top of sales reports and forecast revenue for the management team Key Requirements: Minimum 3 – 5 years of sales or business development experience with SaaS marketing tools or platformsProven ability in building relationship with C-level and executive levelEssential to have prior experience with retail, travel and eCommerce industryStrong understanding of the Digital Marketing landscapeTarget driven and proven self-starter with ability to deliver on targetsExcellent interpersonal skills and ability to work cross-functionally with sales, marketing and partner success team
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Sales Account Director
Singapore
My client, a multi-channel entertainment platform, are looking for an enthusiastic Account Director to join their brand new ad sales team in Singapore. You will play a crucial role in building up new business in Singapore.You will develop new relationships with media agencies, entertainment and gaming industry, and large brands - and educate them about what my client has to offer.Key responsibilities:Represent the client with a high level of integrity and knowledge and become a resource for clients and media agenciesManage existing and develop new relationships with clients and media agenciesCollaborate with partners across the business to identify and implement sales strategies and products across marketsAchieve sales targets through strategic and creative selling Requirements:5+ years of experience in sales, sales process, acquisition of clients in the media spaceExperience in digital media sales - video preferableSenior relationships within media buying agenciesGrow in a startup culture and look for new ways to create value for the business and team
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Vice President Sales
New York City
Our client is one of the fastest growing Adtech companies and is rapidly expanding across America.Following their recent growth, they are now looking for a VP of Sales for the East Coast. You will focus selling to clients direct (therefore proven relationships is a must) whilst leading a team and helping the business to achieve their impressive growth targets. The role is based in their Manhattan office and they are also open to candidates who live elsewhere on the East Coast that can travel into the office regularly.You will lead a high performing team based across the East Coast. There is a strong expectation to meet and exceed your own targets whilst working with global stakeholders to help the business continue its expansion and winning well known large clients. ResponsibilitiesLead a team of dedicated salespeople; carry out detailed reporting and forecastingContribute to the creation and delivery of the sales strategy focused on winning new clients from key areas – E-commerce, retailMeet revenue targets through new business and regularly engage with senior stakeholders on overall progressOversee the creation and management of all sales supporting frameworks, operations and materialsStrategic account management – responsible for strategy around key accountsOversee the organization of sales team presence at worthwhile events and conferencesSupport sales team member’s projects when needed and build lasting relationships with senior stakeholders ExperienceA strong track record of extensive experience in direct sales of advertising solutions for eCommerce clientsExperienced across a wide variety of different sales methodologiesManaged high performing teams and successfully mentored individuals to successWell networked with large clients at a senior levelChampioned a consultative and strategic approach and sharing this ethos across your teamWorked in a client facing environment leading sales meetings and devising targeting strategiesAble to present and speak with media when neededAble to travel when needed – mostly US
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Client Success Manager
San Francisco
We have partnered with a global SaaS-based platform who help app marketers scale their growth. They have offices in Asia, Israel and here in the US and are looking at growing their team by adding a Customer Success Manager. They are looking for someone who can manage a client portfolio to cultivate business growth and client satisfaction. They manage hundreds of millions in ad spend for clients in gaming, consumer, fin-tech and other verticals. As an Customer Success Manager you will be responsible for:- Manage a client portfolio to cultivate business growth and client satisfaction.Create and execute business development plans that results in near and long term revenue growth.Working closely with the Sales and Ad Operations team you will ensure onboarding of new clients is done as smoothly and efficiently as possible.You will support on client business reviews and be the go to person to communicate internally any issues and concerns raised by your clients. To qualify for this role you must have:Proven experience in mobile marketing, retargeting and/or in app strategy initiatives or SaaSProven experience in managing and growing client relationships in a fast-paced, innovative and revenue driven environmentExceptional communication, problem solving and decision making skills.
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Vice President Sales
New York City
Our client is one of the fastest growing Adtech companies and is rapidly expanding across America.Following their recent growth, they are now looking for a VP of Sales for the East Coast. You will focus selling to clients direct (therefore proven relationships is a must) whilst leading a team and helping the business to achieve their impressive growth targets. The role is based in their Manhattan office and they are also open to candidates who live elsewhere on the East Coast that can travel into the office regularly.You will lead a high performing team based across the East Coast. There is a strong expectation to meet and exceed your own targets whilst working with global stakeholders to help the business continue its expansion and winning well known large clients.ResponsibilitiesLead a team of dedicated salespeople; carry out detailed reporting and forecastingContribute to the creation and delivery of the sales strategy focused on winning new clients from key areas – E-commerce, retailMeet revenue targets through new business and regularly engage with senior stakeholders on overall progressOversee the creation and management of all sales supporting frameworks, operations and materialsStrategic account management – responsible for strategy around key accountsOversee the organization of sales team presence at worthwhile events and conferencesSupport sales team member’s projects when needed and build lasting relationships with senior stakeholders ExperienceA strong track record of extensive experience in direct sales of advertising solutions for eCommerce clientsExperienced across a wide variety of different sales methodologiesManaged high performing teams and successfully mentored individuals to successWell networked with large clients at a senior levelChampioned a consultative and strategic approach and sharing this ethos across your teamWorked in a client facing environment leading sales meetings and devising targeting strategiesAble to present and speak with media when neededAble to travel when needed – mostly US
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Media Planner/Buyer
Sydney
We are on the hunt for an experienced and passionate Planner Buyer Manager to join a leading agency working across one major banking client. This role will work across all offline channels with a focus on audience analysis, implementation planning and trading.THE COMPANYThe agency is the dedicated media community for a major Banking group. With collaboration at the heart of everything they do, they have developed a shared vision with the Banks marketing team.With a team of 50 specialists working across all paid, owned and earned channels using science & creativity to drive compelling, end to end media connections across the full ecosystem of channels.The agency is part of a major Global media group which offers endless career opportunities.THE OPPORTUNITYReporting to the Head of Trading. You will have a team of executives and coordinators reporting to you.The Planner Buyer Manager is the lead for offline planning and buying across their business unit, as well as managing the implementation of campaigns to market through their well-resourced team. The role has exposure to all aspects of offline media, including Television, Radio, Out of Home, and Cinema.It’s the perfect role for someone looking to develop their planning skillset, but who’s not prepared to let go of the dynamic world of investment. Additionally, the role offers plenty of client exposure, and is perfect for someone who wants to either maintain or improve their client facing skills. Our close working relationship with the Banks team also offers exposure to business units across the entire organisation, not just media.You will be completely dedicated to one client, meaning there are great opportunities to develop client relationships, as well as gaining exposure to their business beyond media. It’s a great agency to work! We are very well resourced, and they all have a very positive work-life balanceWHAT YOU HAVE NOW3+ years (local) experience who is keen to teach, train, nurture and can work in a dynamic environmentA passion for the media industry and a strong understanding of the media landscapeA keen interest in driving performance of your client’s businessA preference to collaboration and team-based workingKnowledge and use of media planning and implementation toolsGood relationships within the marketplace
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Global Operations Director
Portland
This is a role unlike any other. It’s the first of its kind for this media agency, for this client but also for this location. New York is the North American hub, and in some cases the global hub for many clients, however with this particular client (one of the biggest sports brands in the world) they’ve had their own agency team located near their global HQ on the west coast. They’re looking to add Global Operations Director to join this elite media team. This role requires an ambition to mobilize best practice, platform excellence and a global learning agenda. In addition, the role requires the ability to manage global partnerships; to push for innovation and ensure campaign activation is reflective of partner solutions on behalf of the client. This role places you at the heart of the action when it comes to data and operational excellence. You will need to have a vision for how to future proof the brand with regards to testing, tracking, measurement and general operations. You will need to be a connector of people, a collaborator and tenacious in your desire to do great work and with a positive attitude. You will be a world-class media agency professional, ideally with a record of success working on very innovative brands. If you feel this sounds like you and are keen to find out more than please reach out to discuss.
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Senior Account Manager
Singapore
I'm looking for an Account Manager for one of the fastest growing global DSPs! You will look after key account relationships with the big media agencies from their fantastic Singapore office! What you'll do: Develop account strategy that will maximise the amount of advertiser spendBe the key point of contact for our key accounts, resolving any client issues, with responsibility for regular reporting and campaign monitoringConsult with clients to understand their business and brand objectives, and develop data-driven analysis to get them where they want to beLead the on-boarding process of new accounts – act as central project manager to improve client-servicing and a smooth end-to-end process for strategic accounts or those with high potentialServe as a liaison to clients regarding new product launches and advertising opportunities while ensuring that clients are happy with their business growth Skills/Experience:Minimum 4 years' account management/sales experience in an online marketing/advertising environment Strong ability to influence key decision-makers at senior levels and achieve partnerships across your portfolio of business Experience in scaling account revenue Experience growing existing business relationships
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Account Director
Singapore
The Client We are working with a Global Independent PR Agency. The Role We are looking to hire a best in class Account Director to join and potentially lead the Corporate / Enterprise Practice. Responsibilities Uses in depth media and digital knowledge, expertise of specific sectors and industries, creativity tools and data driven insights to deliver strategic counsel and solutions to clients. Advises and counsels clients on the role communications plays in an organisation’s business strategy, using the appropriate methods to develop strong working relationships Resolves client issues and has clarity about desired outcomes, escalating as appropriate and recommending best approach to senior management Develops new business leads and assists in the negotiation process with prospective and existing clients and suppliers Experience and Qualifications 8+ years’ experience in agency / in-house experience Strategic, analytical thinker with the initiative to see a program through from start to finish Strong understanding of both traditional and digital public relations Digitally savvy Commercially aware and decisive Personal drive and passion for the industry Ability to juggle multiple and changing priorities Ability to assimilate information quickly and recommend a practical response
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Head Of Client Services
Singapore
An established global leader in the mobile advertising business with offices across Asia is expanding their local team in Singapore. They are seeking a strategic Client Services lead to be based in Singapore. As the Head of Client Services overseeing the Asia region, your responsibilities span across managing a team of highly performing Campaign Managers and Account Managers to ensure campaigns are delivered to expectations. With sound knowledge of the industry, you will build strong relationships with agencies, provide marketing solutions for their business partners, using data and insights to design strategy and implementation of the business’ solutions. Requirements : 7 years of experience in account management or client services within digital advertising/mobile or programmatic Minimum 2 years of people management experience Ability to analyse datasets and problem solve Strong understanding of DSPs/Ad Network, Data Provider/DMP Excellent track record of success in client management and revenue growth Influential, strong communication, excellent at networking and relationship builder If you want to be a part of this company’s huge growth across APAC, then now is the time to act! Attach your CV and apply now.
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Sales Manager (MarTech)
Singapore
A rising MarTech company in hypergrowth mode with footprints across 20 cities. With cutting-edge AI technology and strong product innovation powering their platform, they work with some of the largest retail, travel and automotive brands out there. Their technology enables marketers to drive personalised integrations and unify data from web, mobile apps, mobile web and ad channels to meet their marketing objectives. They are currently seeking a Sales Manager to be part of their Business Development team here in Singapore with the objective to driving revenue and growth with brands direct on an enterprise level. Responsibilities: Overseeing APAC market, you will have responsibility for managing sales and achieve growth with the company’s product with brands direct, focusing on an etnerprise level Develop new sales initiative, strategies and programs with clients across various sectors (e.g. eCommerce, automotive and travel) Ensure a consistent, strong sales pipeline and maintain a healthy prospect list Effectively communicate the value proposition through proposals and presentations Be on top of sales reports and forecast revenue for the management team Key Requirements: Minimum 3 – 5 years of sales or business development experience with SaaS marketing tools or platforms Proven ability in building relationship with C-level and executive level Essential to have prior experience with retail, travel and eCommerce industry Strong understanding of the Digital Marketing landscape Target driven and proven self-starter with ability to deliver on targets Excellent interpersonal skills and ability to work cross-functionally with sales, marketing and partner success team If you want to be a part of this company’s huge growth across APAC, then now is the time to act! Submit your CV and click apply now.
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Senior Sales Account Manager
Singapore
Sitting within the digital advertising sector, this global market leading AI insights platform has offices in 15 markets and operates across Europe, North America and Asia-Pacific regions. With a strong management team in place, this business also works on building a diverse work culture pulling together the best professionals within the market. With a growing team in place, they are on the lookout for a commercially driven candidate, equipped with experience in driving new business and revenue with media agency groups and clients in SEA. Responsibilities: Taking charge, developing and executing strategies to help achieve regional sales revenue targets with media agencies and clients Regular face-to-face meetings and walking clients through detailed demonstrations of the product Be responsible for client retention and growth of accounts with agencies and clients within the market Identify and close strategic up-selling opportunities by understanding core client business needs Requirements: Minimum 3 years of experience sales/business development/account management in digital advertising Bachelor’s Degree in a relevant field Prior experience at an online publisher, ad exchange, ad network, DSP, or other online advertising position Strong relationships with agency holding groups Experienced in forecasting and cost management Proven stellar record of achieving targets and objectives Excellent written and verbal communication skills and ability to conduct sales presentations
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Campaign Management Lead
Singapore
My client is a global player in the travel data space. They're looking for Campaign Management Lead, who will be responsible for delivering successful audience-based programmatic media programs across a portfolio of media agencies and clients. This role will provide thought leadership on audience strategies, optimization approach, and campaign architecture and will serve as a key lead in the expansion of relationships with their agency partners.This role requires a highly collaborative individual who is analytical and uses data-enabled problem solving capabilities to deliver flawless campaign execution - meeting and exceeding client business goals and KPIs. The ideal candidate will have deep experience in programmatic campaign management (display, video, mobile, social); superior analytical thinking ability, excellent presentation and client servicing skills.Key responsibilitiesManage campaign planning and account assignment processes across his/her unitEnsure that his/her team is fully trained on all aspects of campaign setup, optimizations, tactics, third party data well as the development of writing and presentation skillsAssist the product team with the design of tools to allow automated single-point campaign optimizationAlign client objectives with performance goals and consumer destination/transactional experiencesDevelop, evolve and refine the campaign management processAccountable for the success of cross-channel programmatic client campaignsExecute all aspects campaign management processes - campaign strategy; tagging recommendations; console setup; delivery management (pacing, budget, spend); analysis and reportingHelp in designing and delivering performance updates, business reviews, new audience-based programmatic solutions and growth opportunity presentations to key agency contactsDevelop best practices for setting-up campaignsEstablish ongoing campaign-specific optimization strategies and tactics (audience and creative).Design inventory bidding strategies to drive ROI+Build and deliver client insight reports both quantitative and qualitativeContribute to client business growth by identifying new opportunities that drive engagement, brand exposure and ROI+Develop optimization strategies and tactics that will maximize client ROIDesign “creative” best practices for various client and campaign typesEstablish internal infrastructure and process to ensure 24/7 campaign monitoringDeliver case studies on campaign successes to support efforts of agency partnersSkills7+ years digital media experience across display, video, social and mobileA minimum of 2+ year’s in-console audience-based RTB media and brand safety platformsDeep knowledge of digital media systems and tools (i.e. ad servers, attribution, tagging, ad verification)Data analysis experienceProficiency in MSFT Office; deep experience with data analysis in Excel, including pivot tables and advanced functionsExperience with statistical toolsets a plus (i.e. SaS, Cognos)Looker and Tableau a plusGreat technical proficiency with a marketing mindset and a fundamental understanding of dynamic media economicsStrong analytical, problem solving and critical thinking skillsExcellent written and verbal communicatorForward / innovative thinker with ability to design / deliver within current capability, process, technologyTrain entry level employeesCollaborative team-player yet comfortable with independenceCan multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives on a daily basis while maintaining a profound attention to detail
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Implementation Planner
Singapore
The Client Our client is a leading global Media Agency. Their strategy is driven by their unique culture with one vision, one set of values and a unique operating model which drives collaboration, client focus and attention. The Role We are looking for a future-proof Implementation Planner for one of the agencies's key accounts. It’s an exciting time as the business is venturing into new consumer segments and emerging markets. Looking to drive change across the region, over the past year we have been championing repeatable models, best practices and executing e-commerce related sprints. Created alongside the Digital Lead and Strategy Director, this implementation planner will take the lead in managing these digital-savvy projects across 8 markets. Beyond digital implementation, the implementation planner will also be supporting the Strategy Director on both annual and campaign recommendations. Experience and Qualifications Essential Skills In terms of experience, the main thing will be solid digital implementation skills (e.g. tagging, creating audiences on platforms) and an optimistic, determined attitude.
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Senior Media Buyer
Singapore
The Client Our client is a leading global Media Agency. Their strategy is driven by their unique culture with one vision, one set of values and a unique operating model which drives collaboration, client focus and attention. The Role In this role, you will be supporting the team who are fully responsible and accountable for Media Buying within Media Trading Division, ensuring client trading deliverables are met, driving trading competitiveness in pitch pricing, sustainable revenue generation and trading best practices. Reporting into the APAC Director you will be tasked with managing the trading deliverables of a number of key clients across all APAC markets focusing on reporting accuracy, working with auditors and client procurement teams. Key responsibilities The trading on key regional clients ensuring Successful delivery of trading commitments Consistency and accuracy of all reporting requirements Driving a trading agenda with key clients including procurement Working with buying team to develop and implement a regional trading community to drive initiatives such as training, best practices and trading consistency Key support role on New Business pitches and cost exercises including developing our pitch strategy and approach Co-lead successful deployment of the APAC benchmarking product to ensure central management of pricing Development of relationships with auditors both regionally and globally Reviewing reporting templates and processes Providing advice and support to local offices on media accountability Qualifications Skills and experience A thorough knowledge of media trading metrics and KPIs used to measure media buying performance across all media A collaborative and astute approach to build trust and respect across our total network Min. 7 years’ experience gained at one of the following: Media Agency Buying or Investment department, Media Auditor, Media Owner sales department Proven track record of delivering pricing guarantees that are validated by an auditor Strategic investment mind-set in developing a trading approach that can be activated on a local market level Digital trading experience not essential but preferable Experience in managing people across multiple countries, a sensitivity and understanding of local business culture and practices High level of numeracy and adept at managing data and using Excel Excellent analytical / problem solving skills with the patience to examine detail and create solutions
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Head of E-Commerce
Hong Kong City
My client is a leading global entertainment platform with one of the biggest social media presence and followings in the world. They're launching a fashion e-commerce department, so they're looking for a Senior E-Commerce Manager who will manage the strategic direction of their global customer-facing web properties and online business. This role will include the overall Web product merchandising, demand generation, promotional planning and adhering to the corporate brand standards. This position will manage deliverables and implement tactics against defined business metrics to deliver the quarterly and annual business objectives. This individual must also ensure Merchandising, Marketing and E-Commerce efforts are effectively integrated with the overall brand, wholesale and retail efforts for the organization. Job Description Manage the overall global Digital Commerce business to deliver quarterly and annual Revenue. Responsible for .COM Onsite Management and Digital Marketing, and dotted line responsibility for Merchandising, as well as Marketplace account and business management. Define, analyze, track results and interpret success levels against a defined set of key E-Commerce performance metrics. Provide monthly and quarterly performance reports, projections and reviews on all key performance metrics. Understand and have strategic input into the planning, buying and forecasting of inventory for the Digital Commerce business. This forecast and plan will be measured via metrics to determine accuracy and relevancy. Accordingly, ensure the product strategy is aligned with the revenue plan and work with the Merchant team to effectively trade on hand inventory. Development and implementation of new features to the ecommerce platform. Work diligently with marketing to implement direct customer acquisition and retention operating strategies including search engine optimization, online advertising, customer contact, and emerging technologies. Explore new opportunities/partnerships to increase Revenue across local digital channels Work closely with internal marketing resources to develop internet marketing strategies for increased Brand and Retail level promotions and integration. Manage and continually extract incremental strategic or tactical value from direct relationships vendors and partners. Partner with Distribution and operations partners to further maximize E-Commerce fulfillment, freight, planning and logistics. Qualifications Bachelor’s degree in related field. Minimum 3 years of E-Commerce and online marketing experience. Minimum 3 years of developing, driving, and implementing ecommerce strategies to achieve goals. Basic experience in HTML programming for onsite management purposes. Passion to grow and drive businesses in a sustainable manner. Ability to work independently and synthesize large amounts of data while meeting deadlines. Demonstrated analytical capabilities including the ability to analyze and report on data. Demonstrated experience in quickly learning new technologies and complex processes. Strong attention to detail, excellent organizational skills. Proven ability to manage multiple projects simultaneously; Self-starter approach to work, with an eagerness to consistently meet and exceed objectives and take on more responsibility. Ability to perform budget management and forecasting. Excellent verbal and written communication skills in English. Cantonese a plus.
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Head of Customer Solutions
Sydney
THE COMPANY A new market leader within short form video and content, this brands mission is all about delivering creativity and emotion via video that create happy, joyful aIdend fun experiences! Having grown massively over the past few months globally (Sydney, New York, London etc), they are now expanding into Australia as they continue to grow exponentially. They have recently hired leaders within this sector who love to build and shape the market as it grows. With the freedom to scale and grow further, now is a genuinely exciting time to join them on their journey! THE OPPORTUNITY They're looking for a Head of Customer Solutions, and some of the responsibilities will be: Manage day-to-day operations, strategic prioritization, goal setting, careers, performance management, and growth of team members; Coach, develop and grow the team to become highly effective and independent; Formulate the Customer Solutions strategies and plans, analyze data and insights to guide strategy and implementation of solutions; Drive long-term client strategy and set strategic priorities for the team; Share deep and broad industry insights to enable agencies & branding partners to differentiate and adapt to dynamic industry changes. Ensure the brand is understood and valued by our clients. Create long-term strategic relationships with customers and partners; Collaborate with different teams on renewal and up-sell strategies and renewal forecasts, with a focus on customer development and retention. SKILLS & EXPERIENCE Solid experience in Account Management, Customer Experience, Professional Consulting and/or Service Delivery. Minimum 5 years of experience managing & growing a team. Demonstrated leadership through influence; Deep expertise and understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies); Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information; Self-motivated problem solver who thrives in a dynamic and customer-focused environment; Excellent ability to work cross-functionally, cooperate with technological and non-technological teams to support the implementation of customer strategies;
