Client success and the continued development of strong relationships is fundamental to all B2B companies, and Ultimate Asset has built an enviable reputation in sourcing both highly technical accounts teams, but also commercial driven support specialists that will ensure not only the success of every deal and partnership, but also drive continued cross-selling and up-selling of new and diverse products and services.
We have placed individuals from junior to top level, and built entire Account Management & Customer Success teams in clients that include:
Account Manager - Bahasa/Thai/Vietnamese speaker
My client is a leading social mobile platform that is gaining a major following worldwide and they are expanding their operational team.As a media expert, you provide end-to-end consultations, includes strategy and planning for clients based on their goals and wants. This is a client-facing role, candidates with agency background are encouraged to apply.Responsibilities:Account ManagementProvide end-to-end client servicing, includes pre-sales research with sales team to our Agency partners.Conduct reviews and build a long-term relationship with clients, in collaboration with the sales team.Drive Product AdoptionPartner with internal stakeholders to Build & Deliver 'Agency Success Programs'.Synchronize client's agency plans with internal cross-functional teams' data to develop campaign, media plan, optimization, best practices aligned with agencies and client business goals.Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately drive deeper product adoption.Maintain up-to-date knowledge of company’s features and ad units.Campaign ManagementProvide consultation and analysis to help agencies improve campaign performance and brand results.Manage campaigns with clients and manage all timelines, assets and opportunities for optimisation. Monitor and analyse ad campaigns and proactively take initiative to improve results.Work closely with product and engineering teams to help investigate and troubleshoot issues during the campaign.Provide campaign performance data to offer clients data-driven business insights and use insights to improve offerings.Additional ResponsibilitiesShare marketplace feedback and guide our advertising and product strategyCollaborate with internal stakeholders to develop best in class playbooks, strategies, processes.Qualifications:At least 3 - 5 years of experience in account management/client services roles with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge.Bilingual in either Bahasa Indonesia, Thai or Vietnamese is a MUST! Extremely strong communication skills with the ability to educate and influence an audience.Experience in campaign management and ad verification partners (IAS, DV, MOAT) – campaign optimisation based on internal and 3rd/4th party data.Experience with Mobile Measurement Partner and Pixel Set Up and troubleshooting.Experience managing branding and performance advertisers with complex and scaling challenges. Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders.