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  • Location

    London, England

  • Sector:

    Account Management

  • Salary:

    £55000 - £62000 per annum + commission

  • Contact:

    Hussain Chowdhury

  • Contact email:

  • Job ref:


  • Startdate:


  • Consultant:

    Hussain Chowdhury

Client Services Director

£60K base + end of year bonus

Our client is a leading B2B data-driven content creation agency with proprietary technology working with some of the world's most prestigious blue-chip finance brands on their consumer facing content strategy, blog, social and video publishing strategy. Our client works with Marketing Teams and their CMOs on cutting-edge and innovative creative projects to engage customers and audiences.

We are now looking for a world-class Client Services Director who will be tasked with looking after and managing a wide variety of existing projects working with Marketing Directors and CMOs to create a fantastic customer experience for the client during the delivery phase of business. This role is a pivotal role in terms of client satisfaction and retention and growth of existing client business. It also requires a plethora of skills from client servicing, diplomacy, negiotiation and persuasion as well as a passion and appreciation of the digital marketing and content ecosystem and awareness of technologies and creative techniques to create engaging content. The role reports into the MD of the agency.


· Lead the strategic relationship management, service development growth of key clients

· Develop the relationship of strategic, trusted production partner with clients; exploring and building an understanding of how our client's business meet their business requirements

· Develop innovative content and technology solutions for existing and prospective clients

· Build strong, effective relationships at all client stakeholder levels

· Identify new business opportunities and ways of deepening and expanding relationships.

· Co-ordinate regular client reviews to measure performance vs objectives

· Take responsibility for client-related service and performance targets, including ownership of client level sales and P&L budgets and forecasting.

· Report to divisional Managing Director on performance metrics

· Proven team leadership capability

· Successful experience in a B2B strategic, client service environment

· Well-honed commercial skills and experience of full P&L accountability

· Solid experience managing clients in B2B/professional services sector with multiple stakeholders

· Demonstrable track record identifying and driving growth across a varied client portfolio

Plus someone who fits our culture:

· Entrepreneurial bias; seasoned negotiator

· Relevant industry experience

· Inquisitive and curious (always)

· Team orientated