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More info

  • Location

    Singapore

  • Sector:

    Customer Success

  • Contact:

    Juan Diego Mesquita

  • Contact email:

    jd@ultimateasset.com

  • Consultant:

    Juan Diego Bermúdez Mesquita

THE CLIENT

Our client was made the Wired magazine list of 100 hottest startups. It operates in the MarTech sector as a Growth Management Platform. With offices in 24 cities, Singapore one of it's busiest hubs.

JOB DESCRIPTION

As the Client Success Director, you will be leading the Singapore Client Success team, providing strategic direction and assessing the gaps and opportunities in accounts in order to deliver strategies and solutions necessary to ensure partner retention.

RESPONSIBILITIES

  • You will develop a trusted adviser relationship that ensures our clients' satisfaction with our services and technology

  • You will plan strategies to help our clients meet their objectives, prioritizing and driving resolution on escalated customer issues

  • Ensure that our clients are maximising the use of our technology so they can fully benefit from our world-class service.

  • You’ll monitor and facilitate the customer's adoption of our technology

  • As part of the managerial team, you will work closely with our global enablement and product teams to ensure that we are rolling out initiatives that are in line with company-level OKRs and give active feedback on the strategic direction of the company, particularly in the key metrics of partner satisfaction, retention, and growth 

EXPERIENCE

  • Proven work experience in client success-oriented position (minimum 4-5 yrs), preferably in the B2B SaaS domain

  • Experience with marketing technology is a plus

  • Experience in leading a team

  • Self-motivated and savvy tech bug, always in search for out of the box solutions