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More info

  • Location

    London, England

  • Sector:

    Account Management

  • Salary:

    £35000 - £50000 per annum

  • Contact:

    Oliver Bolton

  • Contact email:

    oli.bolton@ultimateasset.com

  • Job ref:

    5741OB_1576840010

  • Startdate:

    ASAP

  • Consultant:

    Oli Bolton

Customer Success Manager - EMEA

Online advertising, SaaS & creative advertising

Two things in advertising drive results... data & creativity. You can't have one without the other.

Having a huge amount of data is great, but without the right colors, pictures, words & message, it's worthless.

Our client helps put the two together, with a big emphasis on creativity, to make sure that brands push out the most effective advertising possible.

This platform is implemented as a SaaS, and more of their partners are starting to choose this option rather than on a campaign basis. This role is to manage the customers from adoption to delivering on their needs. This is a consultative role where the individual will influence the client in collaboration with the other internal teams.

Purpose

  • Ensure clients get maximum value from their investment with the business by delivering proactive, consistent communications and first-class onboarding
  • Develop strong relationships with customers, to ensure each client's use of the platform alights with the campaign strategy
  • Be a product champion and evangelize the business throughout the ecosystem
  • Assist clients with ad hoc issues or questions

Experience/skills

  • 1-5 years experience in client-facing roles within AdTech &/or SaaS
  • Experience in the creative space is a plus
  • Experience either working with or for, agencies, publishers & channel partners
  • A understanding/knowledge of HTML5 & creative
  • Working knowledge of mobile and display advertising, with an understanding of rich media and video