Our client is a leading data company that enables responsible marketing for brands, agencies and platforms. Their data and media solutions put brands in control of their content adjacency in video, based on brand and industry standards, including the Global Alliance of Responsible Media (GARM) suitability standards. As an official YouTube Measurement Partner and Facebook Marketing Partner, the company leverages patented Human-in-the-Loop technology to offer brands and agencies more precise and transparent brand safety and suitability activation and verification solutions, on scaled video platforms. The company is headquartered in Los Angeles, California, with offices in New York, Chicago, London, Spain, Dubai and Sweden.
We are looking to hire a Customer Success Manager to oversee the working relationships with clients on programmatic products & solutions. This person will work with the biggest and best companies in the business, guiding them in effectively utilizing our client's innovative technology and solutions.
He/she must have minimum 2+ years of customer success management, programmatic trading, or advertising operations experience. He/she must also have deep understanding of Google Ads and DV360 is critical for this role. Experience with other Google Marketing Platform suite tools a plus.
Execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies
Help clients manage brand safety and brand suitability measurement in TikTok
Be the primary point of contact for partners, responsible for both fielding incoming requests from them, and proactively engaging them.
Provide strategic advice and assist in meeting primary KPIs on clients’ advertising investment by working closely with them in a consultative role.
Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience.
Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs.
Be the expert on clients’ goals, the current metrics driving their KPIs, and all relevant corporate and industry news and developments.
Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs
Understand the full suite of products and services to identify and deliver on opportunities
Help brands achieve their advertising goals, while prioritizing and delivering outstanding customer support experience.
Highly proactive and motivated self-starter who takes the initiative to get things done
Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with the client.
Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.
Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.
Familiarity with the YouTube platform a plus.
Highly consultative; able to effectively communicate technical systems and/or challenges into simpler concepts to empower customers’ comprehension
Thrives in a positive, team-oriented environment and works productively and respectfully with a wide array of individuals.
Strong ability to empathize with customers and understand their needs, both spoken and unspoken.
Time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.