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Customer Success Manager – Video AdTech

£35,000 to £42,500 + bonus – Holborn based 2-3 days a week

My client are an industry leading AdTech business focussed on programmatic, video and connected TV. They’re hiring for a Customer Success Manager to look after relationships with agencies & brands directly.

 

They want someone who can take full ownership of a client and ensure they received outstanding customer services through great campaign performance as well as campaign insights.

 

The Role

·       Build and nurture relationships with key clients such as agencies & brands. Ensuring to maximise the relationship with the client

·       Be a key member of the client services team. Managing inbound commercial leads, presale recommendations and project managing the campaign through to success.

·       Be the main point of contact for clients in regards to daily reporting, client updates, post campaign analysis and recommendations

·       Manage everything post sale with your key clients.

 

Experience

·       Experience within digital media either at an agency, publisher, network or tech vendor. Ideally within a client facing role.

·       Experience of partnering with a sales team and an understanding of how an account manager can be part of that process.

·       Good knowledge of the digital advertising ecosystem

·       Knowledgeable in programmatic media buying

·       Strong communicator with experience of managing key accounts

 

Get in touch to find out more