Customer Success Manager – Video AdTech
£35,000 to £42,500 + bonus – Holborn based 2-3 days a week
My client are an industry leading AdTech business focussed on programmatic, video and connected TV. They’re hiring for a Customer Success Manager to look after relationships with agencies & brands directly.
They want someone who can take full ownership of a client and ensure they received outstanding customer services through great campaign performance as well as campaign insights.
· Build and nurture relationships with key clients such as agencies & brands. Ensuring to maximise the relationship with the client
· Be a key member of the client services team. Managing inbound commercial leads, presale recommendations and project managing the campaign through to success.
· Be the main point of contact for clients in regards to daily reporting, client updates, post campaign analysis and recommendations
· Manage everything post sale with your key clients.
· Experience within digital media either at an agency, publisher, network or tech vendor. Ideally within a client facing role.
· Experience of partnering with a sales team and an understanding of how an account manager can be part of that process.
· Good knowledge of the digital advertising ecosystem
· Knowledgeable in programmatic media buying
· Strong communicator with experience of managing key accounts
Get in touch to find out more