Customer Success Manager - Hyper Growth Social Platform

​Customer Success / Account Manager – Advertising Sales Team, high-growth social media App

£50K - £56K base + bonus + benefits

I’m working with one of the hottest high-growth social media apps from San Francisco. We are looking to bring in three Customer Success Account Managers due to the company being in a high-growth mode and winning multiple new business campaigns from different brands such as RBS, Vodafone, Dulux, eBay and British Gas to name a few.

We are seeking skilled Account Managers who can take ownership of the post-sale side and drive customer satisfaction and retention of client’s business as they seek to rebook.

The Account Manager will be responsible for all aspects of the deliver process co-ordinating efforts from Sales, Ad Operations, Research and other departments to ensure advertisers are guided through the implementation phase of their campaigns smoothly.

The duties of the Account Manager include:

• Delivery of key campaign insights, stats and numbers in terms of campaign performance

• Co-ordinating all aspects of the delivery phase of clients’ assets, liaising with sales, ad ops, and other departments to ensure smooth handling and comms with the client’s advertising agency partners

• Drawing up PCAs and End of campaign reports, interpreting the findings and delivering recommendations

• Delivering a high-level of customer service that delights customers, clients and agencies

• Excellent and timely communications and co-ordination of client’s assets and deliverables

• A high level of attention-to-detail and supremely organised

• Optimise and tweak processes as required to deliver a great client experience