Customer Success Manager, Paid Social

​Salary - £35,000 - £40,000 + Bonus

My client is an omnichannel advertising platform that has been on the acquisition trail recently. One of the products they own is a self-serve paid social tool and they’re looking for someone with paid social experience to move into a Customer Success role.

The role

·       Be the main point of contact for a patch of agency and client direct relationships

·       Become a product expect and advise clients on how to be utilise the technology

·       Regular customer meetings to consult clients on any product changes, feedback and insights gathered.

·       Guide and train customers on how to use the platform

·       Manage and schedule work activities to ensure client targets are achieved. Including post campaign reports and answering any client queries

Experience

·       Experience within client services, training or consulting within the digital advertise ecosystem, ideally an agency, tech vendor or publisher.

·       Good knowledge of Paid Social advertising

·       Strong project management and planning skills with the ability to multitask

·       Proven experience providing in-house and remote training

·       Ability to meet and exceed service standards and KPIs

·       Customer service experience

·       Ability to manage clients and to make sure they are receiving the best customer services and hitting client KPIs

Get in touch if you’d like to find out more.