An exciting "in" into the rapidly growing world of social analytics, apps and e-commerce! We're working with a social tech company who's partnering up with leading e-commerce businesses and apps, in growing their revenue and conversions for them and their merchants through optimizing their social media campaigns.
Their AI technology is built upon unique commerce data sets and their partnerships with both major commerce and social media platforms enable online sellers of all sizes to scale up their business.
As the Head of Client success, you will be accountable to oversee smooth client onboarding that will involve technical integration and API connections, and subsequently act as a consultant to the clients in order to ensure successful product trials and maintain client retention. You will be an essential "bridge" between stakeholders within internal teams and the clients. Your key goal is to build and maintain relationships with new and existing clients.
Due to the nature of the role, we're ideally looking for a candidate who's well versed in technical integrations and is comfortable working closely with engineers and system architects in coming up with solutions within commerce and SaaS.
Your day to day will involve:
Keeping up with the commerce industry and social media advertising in general so that you’re constantly able to solve clients’ challenges
Working with clients and various internal stakeholders to maintain the quick feedback loop
Onboarding clients onto the platform
Understanding client's objectives and making sure they're achieved
Managing a project team of local and regional colleagues