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​THE COMPANY

A new market leader within short form video and content, this brands mission is all about delivering creativity and emotion via video that create happy, joyful and fun experiences!

Having grown massively over the past few months globally (Sydney, New York, London etc), they are now expanding into Australia as they continue to grow exponentially. They have recently hired leaders within this sector who love to build and shape the market as it grows. With the freedom to scale and grow further, now is a genuinely exciting time to join them on their journey!

THE OPPORTUNITY

  • They're looking for a Head of Customer Solutions, and some of the responsibilities will be:

  • Manage day-to-day operations, strategic prioritization, goal setting, careers, performance management, and growth of team members;

  • Coach, develop and grow the team to become highly effective and independent;

  • Formulate the Customer Solutions strategies and plans, analyze data and insights to guide strategy and implementation of solutions;

  • Drive long-term client strategy and set strategic priorities for the team;

  • Share deep and broad industry insights to enable agencies & branding partners to differentiate and adapt to dynamic industry changes. Ensure the brand is understood and valued by our clients. Create long-term strategic relationships with customers and partners;

  • Collaborate with different teams on renewal and up-sell strategies and renewal forecasts, with a focus on customer development and retention.

SKILLS & EXPERIENCE

  • Solid experience in Account Management, Customer Experience, Professional Consulting and/or Service Delivery. Minimum 5 years of experience managing & growing a team. Demonstrated leadership through influence;

  • Deep expertise and understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g., advertisers, agencies);

  • Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information;

  • Self-motivated problem solver who thrives in a dynamic and customer-focused environment;

  • Excellent ability to work cross-functionally, cooperate with technological and non-technological teams to support the implementation of customer strategies;