Head of Customer Success
Salary - £80,000 to £100k,000 + OTE
Hybrid working – 2/3 days per week in London
This client is an AdTech business who are hiring for a Head of Customer Success for their UK team. You must have advance programmatic knowledge, with deep trading experience so ideally from a activation background.
Reporting in the UK MD, your role will be to lead the customer success team as they educate campaign managers and programmatic traders how to use and leverage their platform.
Building and defining a customer success strategy to ensure customers see value from using the platform
Establish them as a key partner of their customers
Detect upsell opportunities, and work closely with the sales team to help keep the sales funnel
Work closely with the other senior managers in the business
Experienced in programmatic activation and programmatic trading techniques
Deep knowledge of multiple DSPs, such as DV360, The Trade Desk and Xandr
Account management experience ideally with agencies or client leadership teams
Commercial mindset and strong customer success experience.
Experience in growing and managing a team.
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