Our client is a one-of-a-kind global social media and technology company that has revolutionised how members come together, and experience unique, live entertainment.
It is the perfect platform where communities are brought together to celebrate, learn, and grow their personal interests and passions.
Our client is a significant contributor to human progress by empowering people to express themselves, live in the moment, learn about the world and have fun together.
Great people make great companies and our client is committed to creating a vibrant, people-driven culture across the globe.
Manage day-to-day operations, strategic prioritisation, goal setting, careers, performance management and growth of team members;
Coach, develop and grow the team to become highly effective and independent;
Formulate the Customer Solutions/Success strategies and plans of our client's ANZ business, analyse data and insights to guide strategy and implementation of solutions;
Drive long-term client strategy and set strategic priorities for the team;
Share deep and broad industry insights to enable agencies and branding partners to differentiate and adapt to dynamic industry changes;
Ensure our client is understood and valued by their customers;
Create long-term strategic relationships with customers and partners;
Collaborate with different teams on renewal and up-sell strategies and renewal forecasts, with a focus on customer development and retention.
KEY SKILLS & EXPERIENCE
10+ years' experience in Account Management, Customer Experience, Professional Consulting and / or Service Delivery;
Minimum of 5 years' experience managing and growing a team;
Demonstrated leadership through influence;
Deep expertise and understanding of media management within a biddable auction advertising environment and demonstrated skill in educating others (e.g. advertisers, agencies);
Someone who "leads from the front";
Is passionate about the online advertising market;
Experience building very strong personal relationships, overcoming tough issues in positive ways and building lasting inter-company partnerships;
Highly organized; is used to managing multiple responsibilities with great attention to detail.
Our client is focused on unleashing the full economic potential of digital media companies, doing this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.