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  • Location


  • Sector:

    Digital Sales, Digital Marketing

  • Salary:

    £40000 - £50000 per annum + benefits

  • Contact:

    Hussain Chowdhury

  • Contact email:

  • Job ref:


  • Startdate:


  • Consultant:

    Hussain Chowdhury


Reporting directly to the Commercial Director, the HoG&R holds the responsibility to renew, grow and develop revenues from the existing memberships client base.

Managing the top tier membership accounts and identifying potential growth areas, the HoG&R will work across both brand and agency clients driving through key renewals and constantly looking to increase spend through larger geographical deals, additional product offerings, and excellent customer journey management.

Typically the HoG&R will be expected to maintain a renewal rate of a minimum of 80% YOY along with strategic upsell targets and growth KPIs against specific accounts.

You will work mainly with the Commercial Director, the Customer Success team and the Business Developments teams both in London and NYC and will also be expected to develop effective working relationships with your peers in Sales Management and other senior leaders at the company.

Some International travel will be required as part of the role as and where required & appropriate.

Responsibilities and Key Performance Indicators

  • Responsible for the existing memberships client base at our client, their development, growth, and crucially, their renewal

  • Create and execute strategic plans for each key membership account ensuring the customer journey is built for success and all wider sales opportunities are explored

  • Maintain an ongoing relationship with various internal stakeholders for each account, and through this, grow accounts by identifying intelligent upsell opportunities and potential interest areas from your clients

  • Achieve the minimum renewal rates and upsell targets set by the business

  • Act as an ambassador for the agency, creating meaningful professional relationships across our key membership accounts to ensure continuity and safeguarding of major revenue lines

  • Work with the customer success team to schedule onboarding and client training for key accounts, while planning for additional sales opportunities.

  • Work with the Commercial Director to plan initiatives and marketing opportunities for existing key accounts to further safeguard membership revenue line

  • When appropriate, recruit, train and develop a commercially minded Growth and Retention team



  • Deep understanding of the global marketing landscape

  • Proficient in Microsoft office

  • Excellent negotiating skills

  • Budget management and forecasting

  • People skills - a natural communicator and excellent relationship builder at Director and C level

  • Highly confident in presenting, constructing engaging powerpoint decks to win new and larger deals

  • Highly motivated, a self-starter but also a team player.

  • Strategic capability, long term vision, excellent reporting and proposal writing, and an eye for detail

  • Excellent sales manager, able to recruit, train and develop teams

  • Proficient in coaching


  • 5-10 years sales experience, preferably within the marketing industry dealing with both client-side and agency

  • Proven success in achieving sales targets, winning new business and developing deals with multiple senior stakeholders

  • Experience and proven success managing and developing Key Accounts

  • A passion for the creative advertising industry


BA Hons / Masters preferred but not essential