Hivestack is the fastest growing global digital Out of Home ad tech platform. With just over three years under our belt, we already have a global presence and an international team. We nurture the start-up mentality with a "bohemian twist" and we're excited to welcome talented ambitious people who will embrace the ‘Hivestackers’ lifestyle.
We are looking for a hands-on Regional Manager, Client Services APAC, which will be based in Hong Kong and will be leading a team responsible for the ANZ, SEA and North Asia markets (excluding China). This role consists of developing and leading a service team dedicated to fostering positive relationships with buyers and publishers helping them understand and use the Hivestack platform, and supporting them with their DOOH campaigns.
Fully own the client-facing relationship post-sale and ensure superior client service through premium implementation work, campaign management, technical support, relationship development, and account retention.
Build a customer service experience, create engaged customers and facilitate organic growth
Take ownership of client issues and follow problems through to resolution, from account management and technical support perspectives
Maximizes client retention and responsible for the education of new offerings and solutions.
Develop service procedures, policies and standards specific to the region
Recruit, mentor and develop team members and nurture an environment where they can excel through encouragement and empowerment
Control resources and utilize assets to achieve qualitative and quantitative targets
Manage and prioritize multiple competing projects
When applicable, oversee campaigns managed service by managing the campaign launch process from start to finish, inclusive of client kick-off call, strategy recommendation, asset collection, optimization and delivery of performance reporting
End to end programmatic ad buying knowledge
5+ years in client-facing roles at advertising technology-based businesses and 3+ years supervisory experience
Proven working experience with hiring, developing and mentoring client service staff
Customer service mentality
Excellent organizational skills and project tracking abilities; strong focus on results and attention to detail; the ability to work in a fast-paced, and energetic environment, yet able to maintain high-quality standards; project/task prioritization and schedule development.
Experience triaging technical and operational issues, and translating them into clear work requirements for the product development team.
Willingness to be a hands-on team member beyond tracking tasks and reporting status
Motivated self-starter with the ability to collaboratively define, document, implement and refine business processes
Strong understanding of SaaS platform development and operation
Excellent communication, organizational and analytical skills
Excellent knowledge of management methods and techniques
Strong background and deep understanding of media agency buying practices and operations
Speak, read and write English and Mandarin fluently
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