Senior Account Manager
Our client is a leading independent global ad server, delivering excellence for major agency holding groups and brands in the market such as P&G, Adobe, Jetstar, McDonald’s and Streamotion.
They are at the forefront of making waves globally as the industry’s first cookieless ad management and insights platform. Through a combination of proprietary innovative technology, proven products and renowned service, Their solution enables advertisers to activate data, combine it with creativity and analyse how to get the best return on online ad spend.
This product suite includes omnichannel ad serving, dynamic creative solutions, multi-touch attribution and verification. This year they are launching new Social and Connected TV product offerings – closing the loop on Omnichannel solutions for clients.
We are looking to hire a Senior Account Manager, he/she will be responsible for providing trusted leadership and management of assigned business.
You will hold a key role within the Account Management organisation working on high revenue generating accounts. You will work with mid-senior stakeholders for both the agency and client partners to bring strategic insight and expertise to help clients achieve their digital marketing goals.
You are an expert project manager who has experience, is self-motivated and is passionate about the digital ad tech ecosystem and your client’s business.
The ideal candidate will have more than 5 years of experience in the digital media industry; account management, project management, sales or ad operations.
You are positive-minded, energetic, can work efficiently multitasking in a fast-paced environment. You have excellent written/verbal communication skills, are highly organised and eager to learn.
You are professional, proactive, detail-oriented, service-minded with superior project management skills; all leveraged to get the client’s goals across the finish line and grow revenue for existing business.
Build strong trusted relationships with key client and agency stakeholders, managing perceptions and expectations, you demonstrate a high level of emotional intelligence to get the best out of your relationships – you are self-aware and able to adapt to new styles when appropriate
Engaging advertisers and agencies in strategic dialogue, assessing opportunities involving senior management for large commercial scale and growth opportunities
Know the commercial value and projected revenue of assigned accounts, identifying opportunities for financial growth, upselling products and solutions to existing clients where opportunities arise
Own Salesforce maintenance, monthly pacing and billing for assigned accounts, ensuring all invoicing is done correctly within the needed timeframe
Commercial management; signing off new campaign approvals and IO’s, processing billings
Support Account Director in developing and maintain externally facing scope of work documents to ensure strategy and set-up alignment for internal and external teams across accounts
Implementation, management and support of sophisticated digital marketing campaigns using existing knowledge of proprietary technologies, including account maintenance, QA, and analytics needs
Managing on-boarding of new clients, producing custom on-boarding documentation and support across the range of our services
Implementation, optimisation, and regular enforcement of process workflow(s)/SLA’s for internal and external teams
Lead internal and external communications to effectively and proactively manage client expectations
Empower internal teams to have an open line of communication with external client and agency teams as appropriate
Able to operate autonomously in a fast-paced ad tech environment. You have the ability to take initiative, own your business and follow through.
Ability to effectively communicate clearly and concisely. You enjoy public speaking and presenting to clients and agency partners. You can write clear, grammatically correct, and easy to digest emails.
Meticulous, have a sharp eye for details and consistency. You’re able to capture all
details and translate them into an easily digestible format.
MS Office. A comprehensive understanding of MSOffice (especially Excel and PowerPoint) and Sharepoint