Senior Customer Experience Manager

The Company

My client is one of the leading mobile AdTech players in the region. They are looking for a Senior Account Manager to join their growing team in Singapore and be part of their Operations team.

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Responsibilities

• You are the point of contact for all client communication post-sale.

• Lead preparation for campaign activation through clear and concise communication efforts with clients.

• Oversee post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post-campaign analysis.

• Analyse performance data to highlight key trends.

• Plan and execute incremental revenue prospecting plans each quarter.

• Help internal staff development through consistent and thorough knowledge sharing exercises.

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Qualifications

• A minimum of two years of relevant work experience at a digital media agency, publisher, SSP, DSP or AdTech company.

• Vast digital media industry knowledge and vested passion in understanding how trends impact day-to-day work, such as but not limited to: Programmatic Advertising, Performance Advertising (direct response), Header Bidding, and Open RTB Protocol.

• Continually promotes and achieves high standards of quality at work, applies attention to detail to execution and constantly looks for problems to solve and ways to improve.

• Has a track record of meeting (or surpassing) ambitious goals in a fast-paced, competitive environment over a sustained period of time.

• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.

• Is adept at navigating the intricacies of tactical systems and processes (e.g., third-party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)