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More info

  • Location

    Singapore

  • Sector:

    Account Management, Media Agency

  • Contact:

    Shanniz Irmana

  • Contact email:

    shanniz@ultimateasset.com

  • Consultant:

    Shanniz Irmana

My client is a leading mobile entertainment platform for short-form video with offices in major cities all around the Globe. This is an awesome opportunity to work in a fast-paced growing organization.

 Key responsibilities:

  • Learn and understand internal & external customers' requirements, key focuses, pain points and opportunities;

  • Build up and standardize service management mechanism and process for ads review team;

  • Set up realistic and stretching service goals and KPI metrics, keep tracking and driving for consistent and solid service performance;

  • Seek for improvement opportunities by deep diving the customers' requirement and feedback, work with operation manager & quality manager to drive for short-term and long-term resolution;

  • Closely collaborate with strategy team, product BP, system PMO, policy team, and other key stakeholders to keep enhancing the customer satisfaction;

Skills and requirements

  • Bachelor's Degree or equivalent education/experience, advanced degree is preferred;

  • 5+ years' working experience on quality management role in a major tech or media company, ads or content review experience is a plus;

  • Fluent Chinese & English in both written and spoken; other language is a plus;

  • Deep understanding of service management and service delivery;

  • Customer oriented, good listening, smart balance with business management and operation perspective;

  • Good information analysis and interpret capability;