Solutions Engineer - Adtech
My client is the leading provider of comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, the company is revolutionizing the way publishers and marketers transact across all screens, data types, and sales channels.
They are expanding their Client Solutions team here in Singapore and are looking for a Technical Solutions Engineer as a primary point of contact for clients when an opportunity or need for a new solution is required.
You'll be reporting to the Senior Director, Client Solutions (Demand). Collaborate with other functions to bring new technology to market, from Go-To-Market strategy to general acceptance ensuring all of our products have a best-in-class solution fit. You will work as part of a global team that can be deployed on global, regional and/or local opportunities as required.
Collaborate with Solution Engineers globally to develop our Solution Engineering best practices and processes
Collaborate with other functions to bring new demand-side technology to market on a global, regional or local basis as required.
Partner with Revenue team by consulting on new opportunities, analysing business and/or technical needs and assessing solution fit for clients.
Develop strategic, cost-effective business and/or technical solutions.
Lead the design, documentation, communication and/or implementation of solutions with our clients.
Engage with clients, partners and other functions using your skills and experience to run meetings, workshops and solution playbacks to develop knowledge bases filled with fresh, validated information as required
Work with Product and Engineering to size solutions (excluding development) required for new opportunities to understand the effort involved in taking it to market / implementing it with clients.
Work closely with other members of the team to ensure we are timely and profitable and deliver return on investment for our clients. Refine solutions by taking input from wherever necessary to make sure it is the best to fit for the client within contractual and project parameters
Actively verifies that solutions are implemented as designed by establishing quality controls with effective and efficient processes
Provide support for clients during and post-implementation until solutions are stable. Hand over support to Global Support by providing effective documentation
Work with Product and Engineering through the product lifecycle to ensure that products meet agreed standards and that tools are provided for effective and efficient implementation and support
Work with Product and Engineering through the product lifecycle to ensure that products meet agreed with market and client requirements
Track product adoption to understand feature usage levels and patterns throughout the product lifecycle and customer journey. Work with clients, partners and other functions to improve adoption
Ensure correct data is available in a timely manner to understand key metrics such as cost to service and productive utilisation
We are looking for someone that is naturally inquisitive, technical and loves to creatively solve problems.
You care deeply about delivering solutions of the highest quality for clients and act as a strong internal advocate.
You develop relationships with clients built on the trust earned through quality delivery.
You develop relationships internally that enable you to participate in cross-functional collaboration throughout the product development lifecycle.
You favour scalability and so have the discipline to implement intelligent processes as you go, rather than needing to resolve the same problems time and again.
While these characteristics will outweigh any specific technical skills, the successful candidate should have:
Experience in digital media, specifically within and/or servicing media agencies in a similar role
Strong understanding of the advertising industry especially media agencies and their goals
Excellent presentation aptitude with strong client-facing communication skills; ability to explain technical capabilities to CEO’s and CTO’s, but also understands programming and networking concepts and terminology