My client owns a proprietary AI-driven DSP that owns and operates with data drawn from more than 100 million web and mobile destinations. Their deep machine learning technology helps marketers, publishers, and agencies grow their brands by better understanding and predicting consumer interactions in real-time.
As a Technical Account Manager, your role is to bridge the commercial needs to product and engineering through solution oriented account level technical support. You will address the technical and operational needs of our clients, and come up with analytical solutions.
Proactively monitor campaign performance to ensure the book of business is healthy had opportunity to scale.
Investigate campaign related concerns including: Campaign under-deliveries, data discrepancies (impression, click, conversion, etc.), issues related to fraud and brand safety, site tag implementation and creative issues, and integrations with various third party systems
Provide technical insight and support for complex site tag setup, goal recommendations, performance / delivery / viewability trade-offs, modeling recommendations and standard methodologies, creative setup, and campaign setup recommendations
Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter
Develop a deep understanding of product offerings and help customers align the right products to achieve their goals
4+ years of experience in online advertising and in a client facing role supporting a technology platform
Advanced understanding and shown familiarity with troubleshooting Ad-Servers / Integrations and Tag Implemented platforms. Similarly, working with languages such as JS / HTML
Basic understanding of foundational statistical concepts such as Mean, Median etc.
Run and Modify SQL to be able to pull the data needed in order to solve problems